Vodacom says it has a WASP-blocking option – Too bad its employees don’t know anything about it

At the start of May, MyBroadband investigated Vodacom’s WASP-blocking option – which the operator previously stated customers could enable by completing a form. When visiting a Vodacom store and asking for the required form, however, we were informed there was no option to block WASP subscriptions on Vodacom SIMs. Speaking to an agent through Vodacom’s customer care line yielded the same result. A Vodacom spokesperson responded by stating it had stopped the process where customers were required to complete a form to block WASPs. Instead, it said customers could block WASP…

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3 features which give you better speeds on Vodacom’s network

Vodacom and MTN are fighting to be crowned the best network in South Africa, with MTN reigning supreme in the latest rankings. Vodacom is, however, looking to turn the tables on MTN, and is investing heavily in its network to achieve this. To improve its network, Vodacom is using a combination of network optimisation and the introduction of new features. Vodacom highlighted three key features which it has deployed across a large part of its 4G network, which has increased data speeds and voice quality, a Vodacom spokesperson told MyBroadband.…

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Vodacom to increase fibre-to-the-home speeds

Vodacom will soon increase the peak speed of its fibre-to-the-home and fibre-to-the-business products to over 100Mbps. The company will also launch higher-speed fibre products on its 11 partner networks – Vumatel, Openserve, Frogfoot, SA Digital Villages, and others. Vodacom has fibre coverage in all the major provinces, including Gauteng, the Western Cape, KwaZulu-Natal, Mpumalanga, Limpopo, the Eastern Cape, and the Free State. The company said it continues to roll out fibre in these areas and is also focusing on outlying regions such as Nelspruit, Witbank, and Polokwane. Extending fibre partnerships…

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“I have zero confidence Vodacom wants to stop unfair subscriptions”

A Vodacom customer billed for “Vodafone Live” content, despite not signing up for the service, has voiced his disappointment in the network operator. The customer, who requested that his name be withheld, is one of many users who contacted MyBroadband about the problem. An extensive thread on the Vodacom forum, with multiple customers complaining about being billed for the service, was also created. According to Vodacom’s website, Vodafone Live is a “treasure trove of mobile entertainment”. “You can download music and cellphone games, watch mobile TV and so much more,” states the…

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Vodacom vs MTN – From Nelspruit to Lydenburg

MyBroadband recently tested the mobile network quality in Mpumalanga as part of its countrywide mobile network testing project, which showed that users can get great speeds in the area. The MyBroadband mobile network testing project is conducted in partnership with Afristay and Samsung, and provides a comprehensive look at cellular network quality in South Africa. Coverage and data throughput tests are conducted using the MyBroadband Speed Test App, running on our Samsung Galaxy S9 smartphone test bench. A SIM from each of the mobile operators – Vodacom, MTN, Cell C,…

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Vodafone Live billed me R10 every day until my airtime ran out

Vodacom customers have taken to the company’s forum and MyBroadband to complain about content services being billed to their accounts without their permission. According to a MyBroadband reader, who is a Vodacom customer and requested that his name not be published, he is being billed for “Vodafone Live” content despite not signing up for the service. He stated that the Vodafone Live service billed him R10 every day on his TopUp contract until his airtime ran out. “I am extremely tech-savvy and I assure you that I did not subscribe…

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Mobile subscriber numbers in South Africa

Vodacom has released its annual results for the year ended 31 March 2018, stating it added 4.5 million subscribers during the financial year. Its prepaid customer base increased by 4.3 million, up 13.4%, and it added 229,000 contract subscribers. The growth was a result of its “segmented acquisition strategy,” said Vodacom. This includes its youth proposition called NXTLVL. Listed companies like Vodacom, MTN, and Telkom are required to release their subscriber figures regularly, while Cell C has previously released is user numbers. Active subscribers Vodacom’s latest results show it has 41.6 million…

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Vodacom will be ready for 5G in South Africa

Vodacom CEO Shameel Joosub said the mobile operator will be able to launch 5G services as soon as the necessary spectrum is allocated to it. Joosub told MyBroadband that the allocation of additional spectrum is still a long way off, however, and has been delayed due to setbacks in digital TV migration. Once the spectrum is allocated, Vodacom will be ready to roll out 5G capabilities on its network. “Rolling out 5G services would be a quick process after we get access to the required spectrum. It could happen almost…

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Cape Winelands mobile data speed showdown

MyBroadband recently tested the mobile network quality in the Cape Winelands and Helderberg areas, and the results showed excellent mobile speeds. The cellular network quality tests form part of MyBroadband’s countrywide mobile network testing project, which is conducted in partnership with Afristay and Samsung. The project, which runs over three months and covers well over 10,000km, will provide a comprehensive look at cellular network quality in South Africa. The tests are conducted using the MyBroadband Speed Test App, running on Samsung Galaxy S9 smartphones. A SIM from each mobile operator…

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Vodacom and Remgro interested in buying Vumatel

CIV Holdings is in discussions to acquire Vumatel, which has built one of the largest open access fibre networks in South Africa, according to industry sources. In March 2018, Bloomberg reported that Remgro was in advanced talks to buy Vumatel as part of its strategy to consolidate the country’s expanding broadband infrastructure industry. MyBroadband has now learnt from sources that a potential acquisition of Vumatel will happen through CIV Holdings. Remgro is a 51% shareholder in CIV Holdings, which in turn owns numerous telecoms players – including Dark Fibre Africa…

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